Support in all its forms

For each of our customers it is important to all of them that they operate from a “standard” system for the sake of cost, reliability and future system development. However for their success and development it is vital that their system allows them to differentiate and follow their own business practices and business models. At Cyrane we understand this and believe that one of our key strengths is our ability to meet individual client’s system requirements using the versatility of the Cyrane platform.

We always visit our customers; there is no substitute to seeing how you work within your business, discussing your plans for expansion and matching these to the features of the Cyrane system to maximise efficiency and keep costs to a minimum.

Implementation can be a time of stress but our dedicated implementation team will help keep this to a minimum. Assistance with data configuration and import is also a key factor to a successful transition and successful launch and team implementation meetings will ensure comprehensive understanding of the process from the outset.

Consultancy and training to help staff learn the system and adjust to new working practices will also ensure the system setup maximises benefits and will continue into the future as you require development for new initiatives. Ongoing telephone and email support is a permanent feature and will help keep you up to date with developments within the system and ensure that we have continual dialogue with your team.