Sale Order / Customer services

Telesales and Customer service often take second place in many systems but not in Cyrane. Fully featured telesales and customer service systems are included in all Cyrane systems.

Telesales PCI compliant payment
Cyrane systems not only feature PCI compliant payment systems on the website but they also allow you to take orders and payment over the phone - no more turning customers back out onto the internet and never knowing if you retained or lost their order.

Telesales order management
Facilities for sales staff to negotiate prices and offers, locate product information, retrieve customer order history and notes are all available on Cyrane

Customer service
Customer notes, action prompts and supervisor reports, overdue order advice and direct customer e-mail all help you maintain first class customer service

Order management
Gift messages, deferred delivery options, re allocation of stock are just some of the options Cyrane’s order management system provide allowing a wide range of options to meet customer needs

Account customers and Retail customers
Cyrane can handle account and retail customers at the same time. It can allocate price lists according to the customer and can even deal with those special prices negotiated on particular product by a particular customer.

Proforma & Quotes
Cyrane Ordermaster and Unlimited allow you to manage pro forma Invoices , and quotes with options to allocate stock.

Customer notes and call-back action reminders
Notes can be stored against customers or orders, recoding details of problems, prompting call-backs by selected staff members and recoding outcomes and resolutions.

Multiple channels
Ecommerce, telesales, EPOS, B2B and B2C sales orders can all be handled quickly and efficiently. Plus additional modules are available for integration with channel partners such as Amazon, eBay, Google etc. and the Multi module for multiple websites, including multi-currency and multi-lingual options.

Returns management
Full returns management systems will help to improve customer service, reduce costs and provide complete control.