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Full telesales order control

Telesales can form a vital part of any direct sales business, dealing with customer enquiries, resolving customer complaints and processing orders. Cyrane offers comprehensive facilities to allow telesales and customer service staff to handle all aspects of customer’s service and order processing. Trade account and retail customer pricing, integration of offers and media codes, customer notes, contact reminders, gift messages and product personalisation are all included.

Integrate with multiple e-commerce channels

Provides for integration of sales orders from multiple sales channels and websites including eBay, Amazon and Amazon FBA, with automatic stock allocation and payment processing. Setup also provides a choice to enable automatic processing to despatch or allow sales orders to be checked before processing. Our integration also provides automated update of order status, order tracking information and customer communication, all of which improves both customer satisfaction and efficiency.

Instant stock allocation

Automatic stock allocation prevents products becoming oversold, gives complete visibility to stock status with the ability to manually allocate stock where required, thus providing flexibility to the process and permits changes where required to meet customer service issues.

Mail Order – Customers able to pay online

Integrated token based PCI compliant payment system allowing smooth and rapid processing of mail order and telesales orders as well as facilitating returns and exchanges.

Pro forma + Quotes

The ability to process pro forma invoices or quotes makes complex transactions with trade or retail customers quicker and simpler. Prices can be adjusted, stock allocated (or not as required) as part of the process whilst the dashboard systems give an overview of any follow up and chase activity required.

Personalisation

Personalisation of items is an integral part of the Cyrane order processing system permitting the setup of multiple personalisation options for mail order or ecommerce sales.

Prompted up sell/cross sells

Prompted upsells and cross sells increase order value on all sales or targeted specific media codes or indeed specific customers. Sophisticated promotional systems permit the full range of sales incentives including BOGOF, buy X and get %/£ off Y as well as financial offers.

EPOS / Trade counter sales

Fully integrated EPOS systems provide rapid processing of retail sales and payment processing with the ability to check stock across the entire system and access full product information at the till when required. The EPOS system will also permit allocation of orders to specific customer accounts or media campaigns or indeed through third party membership cards

For those businesses where EPOS isn’t appropriate the trade counter order system permits orders to be processed with the customer present for immediate collection.

Repeat order and copy order

Orders can be copied for editing or repeated giving Telesales a quick and efficient customer service. The ability to integrate these functions with the Cyrane website allows wholesale businesses to offer a very rapid order process to their customers.

Installation delivery schedules

Large items and products needing installation frequently need to have delivery negotiated and booked in with customers. Cyrane has specific features to facilitate this and can also integrate with external systems dealing with routing and installation scheduling.

Dynamic management of sales margins/discounts at POS

With margins clearly visible in Cyrane, margin controls can be set to ensure that discounts do not exceed agreed levels. This enables staff to negotiate sales with customers (where permitted) making the system a powerful tool for building sales.