Full GDPR control
Complete GDPR control ensures compliance whilst helping manage customer databases and marketing information.
Customer notes
Customer / order notes keep effective records on any customer interaction allowing staff to react effectively with customer queries and comments.
Contact reminders
Contact reminders and prompts ensure that customer service issues are dealt with promptly and effectively with an audit trail for management purposes.
Pre form customer email/letters
Preformed emails/letters to customers make customer response easier, more reliable and allows a consistency of format of content whilst the ability to edit each customer response individually ensures relevance to each customers query and helps build quality relationships with customers.
Product interest
For specific businesses being able to record customer enquiries and areas of product interest without a specific transaction can help to build marketing databases.
Re-order systems
Cyrane facilitates quick re-ordering allowing orders to be copied, edited as required and completed quickly and easily. Available on telesales systems and fully integrated within the Cyrane website systems this is ideal for those dealing with regular customers.
Mailing list creation tools
Reporting tools that allow quick creation of mailing lists based on multiple criteria allow highly targeted mailing lists to be created to promote relevant and interesting offers to customers through your online marketing partner.