For any online retailer, returns are a nightmare. Tricky to process, often involving “discussion” with the customer and, of course, a complete black hole into which profit margin vanishes. Not all is lost, however, and with an effective stock control management system, losses can be mitigated. By addressing issues promptly and efficiently, customer relationships can be [...]
The Cyrane Order Management System has many modules and setup options, and alongside excellent service, has helped us support clients since 2003 when the system was first launched. The new module attracting the maximum amount of interest is the new WMS module, which has a wide variety of options, making it a “must-have” for our customers [...]
Choosing a new supplier for a WMS system can be a high-risk activity for many businesses. It involves a considerable investment of time, money, and management effort, together with the not-inconsiderable risk of project failure, so this task should not be undertaken too often. It starts with the basics of required functionality, integrations, and ease of [...]
Most people buy ready-to-wear fashion; it's simple, quick, and much cheaper than bespoke made-to-measure items. Even so, some might aspire to a made-to-measure item as a particularly unique or statement piece. But is it the same for business systems? With Order Management Systems, the choices are a little more complex. There is certainly plenty of choice [...]
Christmas is a pressure point in many of our lives, from family get-togethers to buying presents and perhaps overindulging too much. In a business servicing Christmas demand, it can be even worse. But with the help of an efficient order management system, it can become more manageable in a variety of ways. Stock management across multiple [...]
Getting into the Christmas season, many businesses are bracing for the onslaught of Black Friday, the build-up to Christmas followed by January sales. Throughout this period, separating the urgent issues, such as keeping the orders going out of the door and ensuring the warehouse is operating efficiently, from the important issues, such as marketing for the [...]
Why would you want a “free trial”? Many software systems (and it appears particularly those from the USA) offer a “free trial,” usually after you’ve provided the details of your credit card to be charged in a week or months’ time. If you operate a “standard” business with products just like everyone else, then a free [...]
As Black Friday approaches, does it leave you in a cold sweat? Will Black Friday give you a real boost in business volume? If it does, can you cope, or will poor service result in a loss of rankings with sales channels? Finally, will it be profitable, and if so, how can you do more next [...]
What has Trump's election victory got to do with your order management system? On initial inspection, Trump's election victory in the USA has nothing to do with your order management system. However, the answer might not be so simple. Over the last four years, world instability has thrown up a range of challenges for UK companies [...]
As Halloween approaches, some in the retail world focus on the Ghoulish and Horror, and the headless horseman could be part of the story. Headless e-commerce systems are much less frightening and can make a huge amount of sense to growing businesses. A “Headless” system can offer a tremendous amount of versatility, and as most businesses [...]
